# Symphony

> Symphony is a governed agentic orchestration platform from Business Core Solutions. It runs enterprise operations as autonomous, auditable workflows across SAP and the wider estate, combining scheduling, monitoring, agentic resolution, and human approval on one layer.

Symphony is not a job scheduler or a workload automation tool, though it replaces both. Three layers work together: TechOps for the technical estate (SAP Basis, OS, database, cloud), BusinessOps for end-to-end business cycles (order-to-cash, procure-to-pay, record-to-report, supply chain, hire-to-retire), and a governance layer that keeps every agent action authorised, approved, and evidenced. Agents execute under named identity, sensitive steps route to Microsoft Teams for approval, and every run produces an audit trail.

Product built by Business Core Solutions, founded 2019, headquartered in Almere, Netherlands, with offices in the United States, United Kingdom, Germany, and India. Site: https://www.runsymphony.com. Company: https://businesscoresolutions.com.

## Overview
- [Symphony homepage](https://www.runsymphony.com/): Platform overview, proof stats, and the agentic operating model in summary

## Platform
- [Orchestration](https://www.runsymphony.com/orchestration/): One governed AI engine, two domains
- [Full Stack Orchestration](https://www.runsymphony.com/full-stack-orchestration/): Cloud, OS, database, and application
- [Enterprise Orchestration](https://www.runsymphony.com/enterprise-orchestration/): Business processes, end to end
- [Background Job Management](https://www.runsymphony.com/background-job-management/): Governed scheduling and recovery
- [isAI](https://www.runsymphony.com/isai-agentic-it-operations/): Agentic IT operations, self-healing
- [Maestro](https://www.runsymphony.com/maestro-conversational-it-operations/): Conversational operations in Teams
- [IntelOps](https://www.runsymphony.com/itsm-automation/): ITSM automation, ticket to resolution
- [License Manager](https://www.runsymphony.com/license-optimization/): License optimization that acts
- [Replay](https://www.runsymphony.com/replay-business-process-automation/): Test and release validation automation
- [Security & Governance](https://www.runsymphony.com/security-governance/): Identity, vaults, approvals, and audit
- [Insights](https://www.runsymphony.com/insights/): No-code operational analytics
- [AppStore](https://www.runsymphony.com/symphony-appstore/): Extensibility and custom nodes
- [Harmony](https://www.runsymphony.com/harmony-enterprise-monitoring/): OS and SAP monitoring that acts

## Solutions by use case
- [Failed Job Recovery](https://www.runsymphony.com/failed-job-recovery/): Diagnose, restart, and protect downstream
- [SAP Cloud ALM Recovery](https://www.runsymphony.com/sap-calm-integrated-recovery/): Recover the jobs Cloud ALM monitors
- [Modernize Job Scheduling](https://www.runsymphony.com/modernize-job-scheduling/): Replace the legacy scheduler, keep the jobs
- [Autonomous Incident Resolution](https://www.runsymphony.com/autonomous-incident-resolution/): Correlate, remediate, and close in flow
- [Zero-Touch IT Operations](https://www.runsymphony.com/zero-touch-it-operations/): Routine work that runs itself, governed
- [SAP System Refresh](https://www.runsymphony.com/sap-system-refresh/): System copy and landscape sync, end to end
- [Automated Upgrades & Patching](https://www.runsymphony.com/automated-upgrades-patching/): Pre-check, patch, validate, roll back
- [Business Process Automation](https://www.runsymphony.com/business-process-automation/): Whole cycles end to end, exceptions in flow
- [Microsoft Teams Approvals](https://www.runsymphony.com/microsoft-teams-approvals/): Approve in Teams, executed under identity

## Solutions by industry
- [Manufacturing](https://www.runsymphony.com/symphony-for-manufacturing/): Production uptime, plant to dispatch
- [Consumer Goods](https://www.runsymphony.com/symphony-for-consumer-goods/): High-volume operations that hold at peak
- [Banking & Financial Services](https://www.runsymphony.com/symphony-for-banking-financial-services/): Governed, audit-ready operations
- [Retail](https://www.runsymphony.com/symphony-for-retail/): Peak-season continuity at scale
- [Healthcare & Life Sciences](https://www.runsymphony.com/symphony-for-healthcare-life-sciences/): Validated, compliant automation
- [Public Sector](https://www.runsymphony.com/symphony-for-public-sector/): Governance-driven IT operations
- [Utilities](https://www.runsymphony.com/symphony-for-utilities/): Reliable, compliant grid operations

## Solutions by line of business
- [Order-to-Cash](https://www.runsymphony.com/order-to-cash-automation/): The revenue cycle, order to cash in flow
- [Procure-to-Pay](https://www.runsymphony.com/procure-to-pay-automation/): Requisition to payment, matched in flow
- [Record-to-Report](https://www.runsymphony.com/record-to-report-automation/): The finance close, governed end to end
- [Supply Chain](https://www.runsymphony.com/supply-chain-automation/): Plan to deliver, exceptions in flow
- [Hire-to-Retire](https://www.runsymphony.com/hire-to-retire-automation/): The employee lifecycle, governed end to end

## Solutions by role
- [CIO / CTO](https://www.runsymphony.com/cio/): Consolidate and govern enterprise automation
- [CFO](https://www.runsymphony.com/cfo/): Faster close, automated reconciliation
- [CPO (Procurement)](https://www.runsymphony.com/cpo/): Procure-to-pay, spend visibility in flow
- [CEO](https://www.runsymphony.com/ceo/): Operational excellence across every function
- [CISO](https://www.runsymphony.com/ciso/): Authorized, auditable, compliant agent actions
- [VP Sales / Revenue Ops](https://www.runsymphony.com/vp-sales/): Order-to-cash friction resolved autonomously
- [Technical Director](https://www.runsymphony.com/technical-director/): Cloud and SAP Basis operations, automated
- [Application Director](https://www.runsymphony.com/application-director/): Self-healing, end-to-end process automation

## Documentation
- [SAP Cloud ALM integration](https://www.runsymphony.com/help-docs/sap-cloud-alm-integration/): Help Center hub for configuring, scheduling, and monitoring Symphony jobs with SAP Cloud ALM
- [Overview and prerequisites](https://www.runsymphony.com/help-docs/overview-prerequisites/): Overview, scope, intended audience, and prerequisites for integrating Symphony with SAP Cloud ALM for job scheduling and monitoring.
- [Configure Landscape Management in SAP Cloud ALM](https://www.runsymphony.com/help-docs/configure-landscape-management/): Configure the Landscape Management section of the SAP Cloud ALM tenant to connect Symphony, using an Unspecific Cloud Service (HTTP).
- [Schedule Job node and ALM Service fields](https://www.runsymphony.com/help-docs/schedule-job-node-alm-fields/): Configure the Symphony Schedule Job node and the mandatory ALM Service input fields, including the OAuth token URL, service URL, Client ID, Client Secret, and Service ID.
- [Schedule templates from Symphony](https://www.runsymphony.com/help-docs/schedule-templates/): Schedule Symphony templates that contain a configured Schedule Job node, including recurrence pattern, frequency, start date, time, and time zone.
- [Enable data collection and monitor jobs](https://www.runsymphony.com/help-docs/enable-data-collection-monitor/): Enable data collection in SAP Cloud ALM Job and Automation Monitoring and monitor scheduled Symphony jobs, including execution status, runtime, and start delay.
- [Reference](https://www.runsymphony.com/help-docs/reference/): Glossary of Symphony and SAP Cloud ALM integration terms, plus support team contact details.

## Research and whitepapers
- [Thought Leadership](https://www.runsymphony.com/thought-leadership/): Long form papers on agentic orchestration, SAP operations, and governed recovery
- [The Automate-Approve-Escalate Matrix for SAP Job Failures](https://www.runsymphony.com/the-automate-approve-escalate-matrix-for-sap-job-failures/): A platform agnostic framework for SAP operations leaders: classify every background job failure as automate, approve, or escalate using 5 factors, and move recovery from improvisation to policy.

## Customer stories
- [All customer stories](https://www.runsymphony.com/customer-stories/): Named enterprise deployments with measured outcomes
- [Heineken](https://www.runsymphony.com/customer-stories/heineken/): 100% automated system refreshes across 20+ complex SAP systems with 80% cost and time savings.
- [AB InBev](https://www.runsymphony.com/customer-stories/abinbev/): One-click deployment of 7 fully operational SAP systems with HA setup, from 14 weeks to 2 weeks.
- [Adani Group](https://www.runsymphony.com/customer-stories/adani/): 150+ VMs migrated to Google Cloud in 3 weeks with 85% FTE savings, managed by a single consultant.
- [Evident](https://www.runsymphony.com/customer-stories/evident/): 8 complex SAP systems migrated to cloud in 3 weeks during a concurrent demerger.
- [Philips](https://www.runsymphony.com/customer-stories/philips/): 17+ production landscapes migrated to Azure, freeing 12 consultants from routine maintenance.
- [Nationale-Nederlanden](https://www.runsymphony.com/customer-stories/nationale-nederlanden/): Enhanced authorization and governance with SAP GRC AC 10.1 integration, reducing SoD risks.
- [NSW](https://www.runsymphony.com/customer-stories/nsw/): Rapid SAP landscape deployment on AWS, reducing cloud hosting costs and accelerating project timelines.
- [Umbra](https://www.runsymphony.com/customer-stories/umbra/): 24/7 SAP support with business role alignment and automated vulnerability management.
- [NBTC](https://www.runsymphony.com/customer-stories/nbtc/): Three-phased S/4HANA transformation, from legacy systems to Azure cloud with accelerated timelines.

## Blog
- [Blog index](https://www.runsymphony.com/blog/): Articles on agentic AI, orchestration, SAP operations, and governance
- [Orchestrating Across a Heterogeneous Stack Without Rip and Replace](https://www.runsymphony.com/blog/orchestrating-across-a-heterogeneous-stack-without-rip-and-replace/): Rip and replace isn't the fix for enterprise integration. See how cross-stack orchestration coordinates the systems you already run.
- [Enterprise Orchestration For Manufacturing Operations](https://www.runsymphony.com/blog/enterprise-orchestration-for-manufacturing-operations/): How manufacturing IT teams protect production uptime by orchestrating SAP and non-SAP systems and recovering failed jobs on their own.
- [Migrating From Legacy Job Scheduling To Agentic Orchestration](https://www.runsymphony.com/blog/migrating-from-legacy-job-scheduling-to-agentic-orchestration/): Migrate off a legacy job scheduler to agentic orchestration in 4 phases, without breaking production. A BOFU guide for enterprise IT operations leaders.
- [Orchestration Density: Scale Operations Without Scaling The Headcount](https://www.runsymphony.com/blog/orchestration-density-scale-operations-without-scaling-the-headcount/): How operations teams scale capacity without adding headcount, using the orchestration density model to carry more governed work per workflow.
- [Building an Audit-Ready Background Job Recovery Process](https://www.runsymphony.com/blog/building-an-audit-ready-background-job-recovery-process/): Build an audit-ready background job recovery process for SAP operations, covering the ITGC and SOC 2 evidence auditors expect teams to produce.
- [Multi-Agent Orchestration: How To Coordinate AI Agents That Act On Enterprise Systems](https://www.runsymphony.com/blog/multi-agent-orchestration-how-to-coordinate-ai-agents-that-act-on-enterprise-systems/): Multi-agent orchestration coordinates AI agents that act on enterprise systems. Learn the 4 jobs that turn scattered agents into one governed system.
- [13 Criteria for Evaluating an Enterprise Orchestration Platform in 2026](https://www.runsymphony.com/blog/13-criteria-for-evaluating-an-enterprise-orchestration-platform-in-2026/): The 13 criteria a CIO should use to evaluate an enterprise orchestration platform, from process ownership to consolidation.
- [Human In The Loop Agentic Automation: Governing AI Agents With Approvals And Audit Trails](https://www.runsymphony.com/blog/human-in-the-loop-agentic-automation-governing-ai-agents-with-approvals-and-audit-trails/): Human-in-the-loop agentic automation explained: how approval gates, decision rights, and audit trails let IT teams govern AI agents without slowing them down.
- [Workload Automation vs Job Scheduling: What's the Difference?](https://www.runsymphony.com/blog/workload-automation-vs-job-scheduling-whats-the-difference/): Job scheduling runs jobs on time-based triggers. Workload automation adds cross-system dependencies, recovery, and governance. See the 7 differences.
- [Agentic AI Adoption: Escaping Pilot Purgatory With Governance](https://www.runsymphony.com/blog/agentic-ai-adoption-escaping-pilot-purgatory-with-governance/): 40% of agentic AI projects will fail by 2027. Learn the 4 governance gates that move agentic AI adoption from pilot purgatory to production.
- [Workload Automation Has Outgrown the Scheduler Twice. Here Is What Comes Next](https://www.runsymphony.com/blog/workload-automation-has-outgrown-the-scheduler-twice-here-is-what-comes-next/): Workload automation evolved from job scheduling to orchestration. See what comes next and why governance determines whether autonomous operations scale.
- [Agentic AI vs RPA vs Copilots: What Actually Acts?](https://www.runsymphony.com/blog/agentic-ai-vs-rpa-vs-copilots-what-actually-acts/): Agentic AI vs RPA vs copilots: a practical routing model for enterprise leaders who need to decide what should act, when, and under what controls.
- [The Three Paths to Enterprise Agentic AI](https://www.runsymphony.com/blog/three-paths-enterprise-agentic-ai/): How Symphony serves as the orchestration and policy layer across all three LLM deployment models.
- [SAP Joule + n8n + Symphony: A Unified Model for Enterprise Automation](https://www.runsymphony.com/blog/sap-joule-n8n-symphony-enterprise-automation/): Symphony as the enterprise orchestration layer coordinating multi-agent automation with governance and auditability.
- [Modernizing SAP Operations with Symphony's Agentic AI Orchestration](https://www.runsymphony.com/blog/modernizing-sap-operations-agentic-ai/): How Symphony's AI agents deliver 60% MTTR reduction through intelligent orchestration across SAP landscapes.
- [From Schedulers to Decision Engines: The Future of Enterprise Orchestration](https://www.runsymphony.com/blog/from-schedulers-to-decision-engines/): Introducing Run Contracts: event-driven execution with inline approvals and automatic evidence capture.
- [GR/IR Reconciliation: From Manual Struggle to Intelligent Governance](https://www.runsymphony.com/blog/grir-intelligent-governance/): Symphony embeds governed, conversational workflows delivering 50-70% effort reduction in finance operations.
- [Orchestrating the Un-Orchestrated: Bridging Operational Gaps](https://www.runsymphony.com/blog/orchestrating-enterprise-operational-gaps/): How Symphony bridges the gaps enterprise apps leave behind, from ITSM to month-end closures.

## Contact
- [Contact Symphony](https://www.runsymphony.com/contact/): Send a message, book a demo, or reach support for a live deployment
- [Business Core Solutions](https://businesscoresolutions.com): Parent company

## Optional
- [Governed SAP recovery](https://www.runsymphony.com/governed-recovery/): Campaign page on scheduling, monitoring, and recovering SAP background jobs on one governed layer
- [Agentic job management](https://www.runsymphony.com/agentic-job-management/): Campaign page on agentic background job management
- [Dutch homepage](https://www.runsymphony.com/nl/): Netherlands language edition
- [German homepage](https://www.runsymphony.com/de/): Germany language edition