The Challenge
Umbra sought to optimize SAP application maintenance through on-demand resource engagement to reduce workload on Basis & Security teams. They needed to redesign roles for GRC BRM alignment while maintaining security and providing reactive incident support.
The Solution
BCS implemented Symphony with frequent system assessments, swift remediation, 24/7 system support, and robust SAP Security & Basis vulnerability management processes with a buddy model across distributed teams.
Results & Impact
- 24/7 continuous system support ensuring uninterrupted operations
- Business roles aligned with GRC BRM concept
- Improved system performance and streamlined operations
- Established vulnerability management processes