The Challenge
Heineken needed to perform biannual system refreshes across 22-23 complex SAP systems. Each refresh involved intricate stages — installation, database cloning, and network configuration. Manually refreshing 20 systems required ten resources and spanned two weeks.
The Solution
BCS deployed Symphony to orchestrate the entire system refresh lifecycle. Leveraging Symphony's advanced automation capabilities, Heineken transformed their refresh operations — completing refreshes for over 20 SAP and non-SAP systems with just three resources.
Results & Impact
- 80% reduction in both time and costs for system refreshes
- Reduced team from 10 resources to 3 for the same workload
- Full automation of refresh lifecycle across 20+ systems
- New era of efficiency, scalability, and cost-effectiveness