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For Application Director

AI Agents That
Orchestrate Automate Self-Heal Streamline Optimize Your Business Processes

Batch job failures cascade to 5+ downstream teams, month-end orchestration is manual, and business processes break at the seams between systems. Symphony's tri-modal intelligence orchestrates it all — with self-healing recovery.

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The Burning Platform

Your business processes are breaking at the seams

5+ downstream teams impacted by a single batch job failure cascading through the chain IT Conductor
2-4hrs average delay for manual restart and recovery when a critical batch job fails BMC Research
60%+ of month-end production incidents stem from resource contention and sequencing failures ASUG
The Compounding Cost

These are not isolated incidents — they cascade through your entire operation

1

Critical Batch Fails

Aborted at 2 AM with no context

2

Manual Restart

2-4 hour delay while team investigates

3

Financial Close Delayed

Dependent processes can't start

4

Intercompany Missed

Cross-entity transactions blocked

5

Board Reporting Late

Close pushed, CFO escalates

One failed batch job at 2 AM can delay your entire month-end close by days. Symphony prevents cascades before they start.

The Intelligence Model

Not everything needs AI.
The intelligence is knowing when to use what.

RPA Automation

Dependency-aware job scheduling, automated restart with selective recovery, factory calendar support, and cross-system sequencing.

Use when: Job chains are defined and restart logic is documented

Conversational Agentic

Novel failure diagnosis: agent analyzes logs, identifies root cause, and proposes 3 remediation options with impact analysis for the ops team.

Use when: The failure is new or the root cause isn't obvious

Ambient Agentic

Continuous job health monitoring, resource contention prediction, and automatic workload rebalancing across SAP and non-SAP systems.

Use when: Process health requires 24/7 surveillance and prediction
Problem Deep Dives

How Symphony resolves each operational challenge across all three layers

5+ teams impacted

Batch Job Failure Cascades

RPA

Selective restart from point of failure — not from scratch. Dependency mapping ensures correct sequencing on recovery

Conversational

Agent diagnoses: 'Job RMBABG00 failed at step 4. Pattern matches issue #47 — applying known fix. If new, I escalate with full context.'

Ambient

Continuous job health scoring with predictive failure detection — triggers pre-emptive resource reallocation before failures occur

2-4hrs restart delay

Month-End Orchestration

RPA

Month-end close orchestration with parallel execution, checkpoint recovery, and factory calendar awareness across all company codes

Conversational

Agent reports progress: '41 of 47 close activities complete. Phase 3 blocked by intercompany mismatch — investigating now.'

Ambient

Real-time close monitoring with SLA tracking — predicts completion time and surfaces bottlenecks before they delay the close

60%+ incident root cause

Business Process Automation

RPA

Cross-system workflow orchestration: SAP → Salesforce → ServiceNow with event-driven triggers and error handling

Conversational

Agent proposes automation: 'This 3-step manual handoff between MM and SD happens 200x/month. Recommend: automated workflow with exception routing.'

Ambient

Process mining across system logs to identify automation candidates, bottlenecks, and resource contention patterns

Agents in Action

See Symphony work for Application Director

Process Ops
S
Symphony Agent
Process Automation Opportunity
I've completed analysis of your month-end process chain across SAP, Salesforce, and ServiceNow:

✓ Current State: 23 manual handoffs across 3 systems. Average cycle: 4.2 days.
! Bottleneck: Step 8 (MM → SD transfer) requires manual email confirmation. Avg wait: 6.5 hours.
✓ Automation Potential: 19 of 23 steps can be fully automated. Remaining 4 need human approval.

Estimated cycle time after automation: 1.1 days (74% reduction).
Impressive. Start with automating the MM-SD handoff — that's our biggest pain point.
S
Symphony Agent
MM-SD automation workflow created. Event trigger: GR posting in MM → automatic SO update in SD with delivery scheduling.

Testing with last 50 transactions shows 100% accuracy. Ready for production.
Workflow Created 100% Test Accuracy Production Ready
Job Monitoring
S
Symphony Agent
Job Failure — RMBABG00

Critical batch job failed during month-end processing at 02:14 AM:

✕ Failed Step: Step 4 of 7 — MRP run for plant 2ZRP.
✓ Root Cause: Table lock conflict with parallel material valuation job. Pattern matches previous incident #47.
✓ Auto-Resolution: Cleared lock, rescheduled MRP after valuation completes. Steps 1-3 preserved — selective restart from step 4.
Good. What's the impact on the month-end timeline?
S
Symphony Agent
Minimal. Recovery took 12 minutes vs. 2-4 hours for manual restart from scratch. Month-end close remains on track for Day 3 completion.

I've also added a scheduling rule to prevent this lock conflict in future runs.
Job Recovered 12 Min Recovery Prevention Rule Added

Orchestrate your business processes end-to-end

See how Symphony's tri-modal intelligence can eliminate batch job cascades, automate cross-system workflows, and deliver self-healing operations.

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